This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our website. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following information:

Personal Information

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order details

• Account login details (if applicable)

Technical and Usage Information

• IP address

• Device information

• Browser type

• Cookies and tracking data

• Website interaction details

Payment Information

Payment card details are not stored on our servers. All payment information is handled securely by our certified payment processors.

How We Use Your Information

We use your data to:

• Process and fulfil orders

• Communicate order updates

• Respond to customer inquiries

• Prevent fraud

• Improve our website and services

• Meet legal and tax obligations

Legal Basis for Processing

We process your data under the following lawful bases:

• Contract performance

• Legitimate interest

• Legal obligation

• Consent (for marketing and cookies)

Sharing Your Information

We may share your data with:

• Payment providers

• Shipping and delivery partners

• Customer service tools

• IT and analytics platforms

• Legal authorities where required

No data is sold or rented.

Data Retention

We retain personal data as long as necessary for:

• Order history

• Accounting and tax compliance

• Fraud prevention

• Customer service

Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccuracies

• Request deletion

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

Cookies

We use essential and analytical cookies to provide a smooth shopping experience. You may manage cookie preferences in your browser.

Contact

For any privacy concerns:
Email: info@luroq.com
Jurisdiction: England and Wales