We ship orders within the United Kingdom and selected international locations.

Order Processing Time

Orders are processed within 1 to 3 business days.

Delivery Timeline

• UK Standard Delivery: 2 to 5 business days

• UK Express Delivery: 1 to 2 business days

• International Delivery: 5 to 15 business days

Delivery times may vary during high-volume periods.

Shipping Charges

Shipping fees are displayed at checkout and depend on order weight and destination.

Tracking

Tracking details will be emailed once your order is dispatched.

Return Eligibility

You may return items within 14 days of delivery, as per the Consumer Contracts Regulations.

Returned items must be:

• Unused and unworn

• In original packaging

• In resellable condition

Faulty or Incorrect Items

If you receive a defective or incorrect item, contact us within 48 hours of delivery. We will replace or refund these items at no extra cost.

Return Shipping

• Customers are responsible for return postage costs unless the item is faulty

• We recommend using tracked shipping

Customs and Duties

International customers are responsible for any customs duties, taxes, or import fees.

Lost or Damaged Packages

If your package is lost or damaged:

• Contact us immediately

• Claims must be filed within 7 days of expected delivery

Contact

info@luroq.com